Frequently Asked Questions
1.My Account & My Cart
Q1. What is My Account?
Ans.Log in to KD Australia ‘MY Account’ section is free and permits you to recall your personal information when shopping with us next time. Signing to KD Australia ‘My Account’ section also making it fast to process your future orders, track previous order history and know the detail of transactions you make with us.
Once you have registered with us, you can sign in to the account using your user id and password and enjoy your shopping experience with us.
Q2. How to recover if I forgot my password?
Ans .Don’t panic: we are always there for your help. Just follow our instructions:
Step 1: Click on the ‘forgotten password’ tab appearing on the right sidebar.
Step 2: Enter your email-id associated with your KD Australia login account.
Step 3: Check your Gmail inbox, password reset link e-mailed to you
A new password will be sent to your registered mail-id. Use that password to login into your account and then reset the same password in the My Account section.
Q3. What to do I forgot both my login ID and password?
No worries! Share your order number to [email protected] with a request to recover your login id and password. We will soon provide you with your login credentials so that you can continue your shopping with no hassle.
2.How To Place An Order?
Q1. What are the modes of placing an order with KD Australia?
Following are the easy ways through which you can conveniently place an order with us in no time.
· Log on to kdaustralia.com from your desktop and enjoy shopping!
· You can mail us all the details at [email protected] and we will be happy to place an order for you.
Q2. What information is required from my end to place the order?
Without wasting your productive time, we would only require the basic information from you:
· Recipient’s name
· Recipient’s complete address along with the pin code
· Contact number of the recipient
· Alternative number in case recipient number didn’t reach
· Date and time of delivery
· Sender’s name
· Shipping option
· Product billing information
Q1. Where all do you deliver?
We deliver our products in and outside Australia like New Zealand, Canada, United States of America, Europe, United Kingdom, all Asia Countries and the rest of the world.
Q2. Do you offer the facility for return, exchange or both?
Yes, we give you the facility to return or exchange items purchased on KD Australia for any reason. We only request you to don’t use the product and preserve its original condition, tags and packaging. You are always welcome to try the product, but please take adequate measures to preserve its condition.
Q3. What happens if my order arrives late?
In case you didn’t get the order on stated time, please immediately message us on [email protected] and we’ll take the immediate actions to get your order right on your hand without further delay.
Q4. Can my order be delivered to a postbox address?
Yes, we can place the order to your postbox address. For this, you’re required to provide the information of your PO details so that we can timely place the order.
Q5. What is the shipping cost of placing the order?
The shipping cost of your order may vary from country to country. When you check out, you are required to select your shipping country and when you choose yours, you can see the overall shipping cost of your product.
Q6. How will my order be delivered?
All orders, including international, will be placed under Australia Post box address i.e. www.auspost.com.au. Your order will be safely delivered to the recipient address . Base on the Country will have difference delivery time.
Australia : 1-6 business days ( depending on post code )
USA : 6-9 business days
Canada : 9-11 Business days
New Zealand : 7-9 Business days
For other Country you can messag us on [email protected], we will check it for you
Q7. I receive the wrong size or color, what should I do?
We are extremely sorry for the inconvenience caused to you. Your satisfaction is our only commitment! Just let us know what exact product you have selected, attach a screenshot of the product image and we will send you at the earliest. You can mail to us at [email protected] and we’ll get back to you soon.
Q8. I haven’t received my order, what should I do?
If you haven’t received the order , kindly contact us at [email protected], also share us your order number and we’ll see the matter from our end. You don’t need to worry, we will track your order location and will inform you timely.
Q9. Can I get my order earlier, in case of urgency?
We are happy to take your last-minute orders and assures for earlier delivery in case of urgency if you’re living in Australia ,you can choose Express check out (1-2 business days arrival). However, in the case of International EXPRESS shipping. you can contact us at [email protected] and we will resolve your query.
Q1. How can I pay for my order at KD Australia?
We support the following secure payment options at KD Australia:
· Debit card
· Credit card
· Net banking