Frequently Asked Questions
Q1. What is My Account?
Ans.Log in to KD Australia ‘MY Account’ section is free and permits you to recall your personal information when shopping with us next time. Signing to KD Australia ‘My Account’ section also making it fast to process your future orders, track previous order history and know the detail of transactions you make with us.
Once you have registered with us, you can sign in to the account using your user id and password and enjoy your shopping experience with us.
Q2. How to recover if I forgot my password?
Ans .Don’t panic: we are always there for your help. Just follow our instructions:
Step 1: Click on the ‘forgotten password’ tab appearing on the right sidebar.
Step 2: Enter your email-id associated with your KD Australia login account.
Step 3: Check your Gmail inbox, password reset link e-mailed to you
A new password will be sent to your registered mail-id. Use that password to login into your account and then reset the same password in the My Account section.
Q3. Do you ship worldwide
Ans We ship world wide, we have many other currencies : AUD, USD, NZD ,CAD, EUR ,GBP : On the top left corner of our website have a currency tools which you can change to difference currency .
Q4. What are the modes of placing an order with KD Australia?
Following are the easy ways through which you can conveniently place an order with us in no time.
· Log on to kdaustralia.com from your desktop and enjoy shopping!
· You can mail us all the details at firstname.lastname@example.org and we will be happy to place an order for you.
Q5. What information is required from my end to place the order?
Ans:Without wasting your productive time, we would only require the basic information from you:
· Recipient’s name
· Recipient’s complete address along with the pin code
· Contact number of the recipient
· Alternative number in case recipient number didn’t reach
· Date and time of delivery
· Sender’s name
· Shipping option
· Product billing information
Q6. Where all do you deliver?
Ans :We deliver our products in and outside Australia like New Zealand, Canada, United States of America, Europe, United Kingdom and the rest of the world.
Q7. Do you offer the facility for return, exchange or both?
Ans :Yes, we give you the facility to return or exchange items purchased on KD Australia for any reason. We only request you to don’t use the product and preserve its original condition, tags and packaging. You are always welcome to try the product, but please take adequate measures to preserve its condition.
Q8. What happens if my order arrives late?
Ans :In case you didn’t get the order on stated time, please immediately message us on email@example.com and we’ll take the immediate actions to get your order right on your hand without further delay.
Q9. Can my order be delivered to a postbox address?
Ans :Yes, we can place the order to your postbox address. For this, you’re required to provide the information of your PO details so that we can timely place the order.
Q10. What is the shipping cost of placing the order?
Ans :The shipping cost of your order may vary from country to country. When you check out, you are required to select your shipping country and when you choose yours, you can see the overall shipping cost of your product.
Q11. How will my order be delivered?
Ans :All orders, including international, will be placed under Australia Post box address i.e. www.auspost.com.au. Your order will be safely delivered to the recipient address within 4-5 working days.
Q12. I receive the wrong size or color, what should I do?
Ans :We are extremely sorry for the inconvenience caused to you. Your satisfaction is our only commitment! Just let us know what exact product you have selected, attach a screenshot of the product image and we will send you at the earliest. You can mail to us at firstname.lastname@example.org and we’ll get back to you soon.
Q13. I haven’t received my order, what should I do?
Ans :If you haven’t received the order within 4-5 working days when the order was placed, immediately contact us at email@example.com, also share us your order number and we’ll see the matter from our end. You don’t need to worry, we will track your order location and will inform you timely.
Q14. Can I get my order earlier, in case of urgency?
Ans :We are happy to take your last-minute orders and assures for earlier delivery in case of urgency if you’re living in Australia. However, in the case of international shipping, you can choose EXPRESS checkout. For international shipping via EXPRESS, you can contact us at firstname.lastname@example.org and we will resolve your query.
Q15. How can I pay for my order at KD Australia?
Ans :We support the following secure payment options at KD Australia:
· Debit card
· Credit card
· Net banking