DELIVERY INFORMATION

Free standard shipping to Australia on orders over  AUD $75.

Free standard shipping to New Zealand on orders over  NZD $85.

Free shipping is automatically applied at checkout and not available for orders delivered outside Australia and New Zealand 

All items are shipped using Australia Post ( www.auspost.com.au )

Estimate International shipping cost :

Canada ~ CAD 14.01

United State of America ~ USD 11.16

Europe ~ EUR 13.58

United Kingdom ~ GBP 12.24

Rest of the world~ USD 15.40

DELIVERY COSTS

Region

Standard

Express

Australia

AU$ 8.3 (free for order over $75)

AU$ 12.00 (or $6 for orders over $75)

New Zealand

AU$13.00(free for orders over $85)

Unavailable

International

(shipped by Economy Air)

Canada ~ CAD 14.01

United State of America ~ USD 11.16

Europe ~ EUR 13.58

United Kingdom ~ GBP 12.24

Rest of the world~ USD 15.40

Unavailable

*International delivery charges exclude any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

In accordance with the PayPal User Agreement and OFAC regulations , we are required not to ship to below Countries : Cuba, Iran, Myanmar, North Korea, Libya, Balkans, Cote d’Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe. 

 

DELIVERY TIMEFRAMES

Region

Standard

Express

Melbourne Metro

3 - 5 working days

1-2 working day

Sydney Metro

Canberra Metro

Brisbane Metro

Adelaide Metro

Perth Metro

5 - 8 working days

2 - 5 working days

Darwin

Alice Springs

Regional Australia

5 - 18 working days

2 - 5 working days

 

International

 

 

- USA : ~ 6-9 business days

- New Zealand : ~ 7-10 business day

-Canada : ~ 11 business days

-UK, EUR : ~ 9-12 business days 

-Other Countries : kindly contact buyer for estimate delivery day 

 

Unavailable

PROCESSING YOUR ORDER

EXPRESS SHIPPING ORDERS (AUSTRALIA ONLY)

Express shipping orders placed before 12pm AEST, Monday - Friday, will be processed and dispatched on the same working business day. Orders placed after 12pm, or on a weekend or public holiday, will be processed and dispatched on the next working business day.

STANDARD SHIPPING ORDERS  

Standard shipping orders will be processed and dispatched  within 1-2 working business days. It is a Monday to Friday operation, subject to Public Holidays.

Orders placed after 12pm, or on a weekend or public holiday, will be processed and dispatched on the next working business day.

PLEASE NOTE

Standard shipping times are additional to these time frames, and vary from region to region.

Please reference our delivery timeframes above for your expected delivery time in your region.

DELIVERY CONDITIONS

Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website :   " http://auspost.com.au/track"

 

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.

Please check your order upon arrival to ensure it contains the right contents, and get in touch with us if something’s not right.

All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you by email and refund you for those items.

Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

RETURN 

Returns are accepted within 14days providing the security labels remain attached. Please inform us as soon as possible if you wish to return your item, and return it in the original packaging wherever possible. 

Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached

Sale, clearance  items are not eligible for a refund or exchange if you change your mind. 

If you request a refund, the purchase price (excluding delivery charges ) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.

PROBLEMS WITH YOUR ORDER?

For customer and online enquiries, please contact our service team on live chat or email kd1233g@gmail.com

Please have your order number ready for any order-related enquiries.