COVID 19 – INTERNATIONAL DELIVERY ANNOUNCEMENT :
We get information from Australia Post regarding Service delays to and from many countries
We're ( Australia Post) experiencing international delivery delays in all destinations due to flight cancellations and government restrictions because of COVID-19. We're working with partner airlines and other postal operators to move items as quickly as possible.
Currently there are known delivery service delays to and from many countries, territories and regions.
Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.
https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international
USA : EXPRESS : 4-8 business days
STANDARD : 10-20 business days
CANADA : EXPRESS : 4-8 business days
STANDARD : 10-20 business days
UK : EXPRESS : 4-8 business days
STANDARD : 9-15 business days
Major Europe : EXPRESS : 4-8 business days
STANDARD : 9-20 business days
=======================================
DELIVERY INFORMATION
Free standard shipping to Australia on orders over AUD $75.
Free shipping is automatically applied at checkout and not available for orders delivered outside Australia
All items are shipped using Australia Post ( www.auspost.com.au )
Estimate International shipping cost :
Canada ~ CAD 14.01
United State of America ~ USD 12.13
Europe ~ EUR 13.58
United Kingdom ~ GBP 12.24
Rest of the world~ USD 15.40
DELIVERY COSTS
|
Region |
Standard |
Express |
|
Australia |
AU$ 8.95 (free for order over $75) |
AU$ 12.00 (or $6 for orders over $75) |
|
New Zealand |
AU $ 14 |
|
|
International (shipped by Economy Air) |
Canada ~ CAD 14.01 United State of America ~ USD 12.13 Europe ~ EUR 13.58 United Kingdom ~ GBP 12.24 Rest of the world~ USD 15.40 |
|
*International delivery charges exclude any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
- In accordance with the PayPal User Agreement and OFAC regulations , we are required not to ship to below Countries : Cuba, Iran, Myanmar, North Korea, Libya, Balkans, Cote d’Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe.
DELIVERY TIMEFRAMES
|
Region |
Standard |
Express |
|
Melbourne Metro |
3 - 5 working days |
1-2 working day |
|
Sydney Metro |
||
|
Canberra Metro |
||
|
Brisbane Metro |
||
|
Adelaide Metro |
||
|
Perth Metro |
5 - 8 working days |
2 - 5 working days |
|
Darwin |
||
|
Alice Springs |
||
|
Regional Australia |
5 - 13 working days |
2 - 5 working days |
|
International
|
- USA : ~ 6-9 business days
- New Zealand : ~ 7-9 business day
-Canada : ~ 9 – 11 business days -UK, EUR : ~ 9-12 business days -Other Countries : kindly contact buyer for estimate delivery day
|
4-8 business days for Express shipping |
PROCESSING YOUR ORDER
EXPRESS & STANDARD SHIPPING ORDERS
Express shipping order : will be processed and dispatched within next working business day
Standard shipping orders will be processed and dispatched within 1-2 working business days. It is a Monday to Friday operation, subject to Public Holidays.
Orders placed on weekend or public holiday, will be processed and dispatched on the next working business day.
PLEASE NOTE
Standard shipping times are additional to these time frames, and vary from region to region.
Please reference our delivery timeframes above for your expected delivery time in your region.
DELIVERY CONDITIONS
Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
Please note that you can track your order for an Estimated Time of Arrival from Australia Post website : " http://auspost.com.au/track"
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our courier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
Please check your order upon arrival to ensure it contains the right contents, and get in touch with us if something’s not right.
All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you by email and refund you for those items.
Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
RETURN
Returns are accepted within 14days . Please inform us as soon as possible if you wish to return your item, and return it in the original packaging wherever possible.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached
Sale, clearance items are not eligible for a refund or exchange if you change your mind.
If you request a refund, the purchase price (excluding delivery charges ) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
PROBLEMS WITH YOUR ORDER?
For customer and online enquiries, please contact our service team on live chat or email [email protected]
Please have your order number ready for any order-related enquiries.